Welcome to Elevira Flow's refund policy page. We understand that sometimes things don't go as planned, and we want you to know that we’re here to help. Our priority is your satisfaction, and we strive to create a seamless experience when it comes to refunds. Let’s dive into the details.
Our Philosophy
At Elevira Flow, we believe that creativity should be a joyful journey without unnecessary hurdles. We design our courses with care, and while we hope you find them enriching, we understand that sometimes they might not be the right fit. That's why we’ve laid out a transparent refund policy to ensure your peace of mind.
Eligibility Criteria
- Courses: Eligible for a full refund if requested within 14 days of purchase and less than 20% of the content has been accessed.
- Workshops: Refundable if canceled at least 48 hours before the scheduled start time.
- Subscription Services: Cancel anytime, and you won’t be charged for the following billing cycle.
Refund Process
- Contact Us: Reach out via info@successelevators.com or call +97249811788.
- Submit Your Request: Provide your purchase details and reason for refund.
- Processing: Our team will review your request within 3-5 business days.
- Confirmation: Once approved, funds will be returned via your original payment method.
Timeframes
Refunds typically process within 5-10 business days depending on your bank or payment provider. Please note that international transactions may take longer.
Non-Refundable Items
- Gift cards and promotional items.
- Courses accessed beyond the 20% threshold.
- Workshops not canceled within the specified timeframe.
Partial Refunds
In certain cases, partial refunds may be granted. For instance, if a course is partially completed but not fully, or if there are unforeseen circumstances affecting workshop attendance.
Refund Methods
Refunds will be issued to the original payment method. If that’s not possible, store credit will be provided as an alternative.
Subscription Cancellations
You can cancel your subscriptions anytime. Simply navigate to your account settings or contact our support team for assistance.
Contacting Us
Questions or concerns? We’re here to help. Reach out to our customer service team at info@successelevators.com or call us at +97249811788.
Exceptions
In rare cases, exceptions to the refund policy may be considered. This is typically in response to extraordinary situations and at the discretion of our management team.
International Refunds
For our international students, please be aware that currency conversion and international transaction fees may apply. These fees are non-refundable and are the responsibility of the customer.